A disappointing test result can feel like the end of the process. It does not automatically mean that your citizenship application has failed.
Do I get another chance, and is there another fee?
Home Affairs says it will arrange another appointment at no extra cost if you do not pass. The test is included in the citizenship application fee.
Does failing affect my visa?
Home Affairs says the unsuccessful test does not affect your visa and you can continue living in Australia.
How many chances do I get?
The Department says it may refuse your application if you have not passed after three appointments. That is not a promise of unlimited retests, or a statement that refusal is automatic. Note the distinction between appointments and individual questions or attempts.
What is the pass mark?
The standard test has 20 multiple-choice questions and lasts 45 minutes. You need at least 15 correct overall, including all five Australian-values questions.
These answers are based on the official citizenship-test guidance.
How should I prepare for the next appointment?
Start with Home Affairs’ Australian Citizenship: Our Common Bond and its official preparation resources, including the practice test. The booklet is available in English and community languages. Use the official testable material rather than relying only on commercial question banks or remembered questions from other people.
Here is a simple study plan we suggest:
- Identify the difficult topics. Write down which concepts you struggled to understand, rather than trying to recreate the questions.
- Work in short sessions. Read one section, then explain its meaning aloud in your own words.
- Practise deliberately. When an answer is wrong, return to the relevant explanation instead of only memorising the correct option.
- Prepare the practical details. Keep the appointment letter handy and make a checklist from its instructions so travel and paperwork do not become last-minute distractions.
What if I need help taking the test?
Home Affairs describes facilitator support and an assisted-test process for eligible applicants. Check the requirements early; do not assume a relative can assist during the test. Test support.
If you are struggling, it is worth identifying whether the difficulty is preparation, understanding the language, using the device, or an issue requiring formal support. The next step may differ.
What should I do now?
Read the result and any correspondence carefully, prepare for the next appointment, and seek individual advice if the Department raises concerns or issues a refusal. Keep a copy of all correspondence so advice can be based on the actual decision, not an assumption about what a test result means.
For help with your citizenship application, contact WiseKangaroo.
General information only. This FAQ concerns the citizenship test, not a complete assessment of citizenship eligibility.
